Deleting your account and data

You decide when to stop using ProfitRocket

You can cancel your subscription, disconnect a store or request closure of your account. Each action has a different effect.

Action	What happens
Cancel a subscription	Stops future renewals in accordance with the terms. You keep the paid period and afterwards the Free conditions apply. It does not automatically delete data.
Disconnect a store	Stops future access to that source. History already imported is not deleted by this action.
Archive a store	Removes it from active operation and keeps its history in line with the terms and the retention policy.
Request closure and erasure	Starts verification and the deletion process, subject to applicable legal and contractual exceptions.

How to request it

Use [ACTUAL PATH OF THE OPTION IN THE APP] or write to [PRIVACY_EMAIL]. Tell us whether you want to close the whole account, delete the data of a specific store or exercise a right over your personal data.

We will only ask for the information needed to verify your identity and authorisation. Do not send passwords, Shopify tokens, card details or copies of identity documents unless they have been justifiably requested through an appropriate channel.

If you request full closure, we will tell you how it affects renewal and coordinate its cancellation, so that a closure request does not inadvertently leave a renewal active. Fees or refunds are governed by the terms of service and applicable legal rights.

Before closing

You can request an export of the available information you are entitled to access. We will tell you the format, secure channel and timeframe: [ACTUAL FORMAT, PROCEDURE AND TIMEFRAME].

Exporting beforehand is not a requirement for exercising the right to erasure. A request for third-party data requires the corresponding authorisation.

What is deleted and what may be retained

Closure is processed in relation to the account, its connections and the data covered by the request. Integration credentials stop being used and are handled according to the applicable revocation and deletion procedure.

Some records, such as information needed for billing obligations or claims, may be kept for the applicable periods with restricted use. Processing of orders carried out on behalf of a store is resolved in accordance with the Data Processing Agreement and the instructions of its controller.

Operation	Timeframe and scope
Verification and response	[OPERATIONAL PROCEDURE, RESPECTING LEGAL DEADLINES].
Deletion in operational systems	[SPECIFIC TIMEFRAME].
Deletion from backups	[ACTUAL CYCLE AND MEASURES TO AVOID RESTORING DELETED DATA].
Limited legal retention	[CATEGORIES, CRITERIA AND PERIODS].

We will confirm the outcome and state, where applicable, what information must be kept and why. Deletion at ProfitRocket does not delete the original Shopify orders or records kept by other providers under their own obligations.

If you are a store's customer

Please address your request to the store where you made the purchase. ProfitRocket may process data on its behalf, without being the party that decides about the purchase. If we receive your request, we will cooperate with the relevant store in line with each party's role.

Further information

You can find your rights and the complaints channel in our Privacy Policy. Rights requests are handled within the legal deadlines; contractual closure and the technical deletion of copies are not interchangeable concepts.